The Office of Ombudsman was established during the 1998-1999 school term and the position filled by James L. Washington, who had been principal of Henderson Junior High from 1994-1998.
JOHN W. Walker, P.A. Attorney At Law 1723 Broadway Little Rock, Arkansas 72206 Telephone (501) 374-3758 FAX (501) 374.4187 JOHN W. WALKER RALPH WASHINGTON MARK BURNETTE AUSTIN PORTER. JR. received AUG 7 " 1998 August 6, 1998 OTGEOf Mr. Junious Babbs Associate Superintendent Little Rock School District 501 Sherman Little Rock, AR 72202 Re: Job Description for Ombudsperson Dear Mr. Babbs: Mr. Walker asked that a share a copy of Joshuas draft of the job description for the Ombudsperson with you and Dr. Carnine. Enclosed is a copy of same. Please give me a call if you have questions. JCS/ Enclosure cc: Ms. Ann Brown Dr. Leslie Carnine Mr. Chris Heller Joshua Intervenors DRAFT JOB DESCRIPTION FOR THE POSITION OF OMBUDSPERSON POSITION: Ombudsperson for the Pulaski County School Desegregation Case QUALIFICATIONS: 1. Minimum of a Bachelors Degree. 2. At least five (5) years experience in management or supervisory capacity. 3. Must possess or be able to obtain an Arkansas Teachers Certificate. 4. making. Evidence of successful experience with parent and staff involvement in decision 5. Evidence of a strong commitment to quality desegregated education. REPORTS TO: Class counsel for the Joshua Intervenors will provide reports to the Superintendents of the Pulaski County school districts of Ombudspersons findings. SUPERVISES: Staff as may be designated by Joshua class counsel. JOB GOAL: To investigate and assist in the resolution of complaints about policies, procedures, practices of the Pulaski County school districts. The goal of the office of the Ombudsperson is to also assist the Pulaski County school districts with the task of ensuring that students and their parents and/or guardians are aware of their rights pursuant to district practices, policies and procedures, the student rights and responsibilities handbook, and all other applicable state and federal laws to ensure an equitable education to class members. The Ombudsperson will act as anadvocate on behalf of students and their parents and/or guardian involved in the discipline process, investigate parent and student complaints of race-based mistreatment and other complaints by students and parents relating to equitable access to and delivery of necessary educational opportunities and services being offered by the District. To this end, the Ombudsperson will work with District officials, students and parents to achieve equitable solutions. To communicate, assist and be available to help students and parents and/or guardians understand District educational philosophies, goals and objectives. JOB RESPONSIBILITIES: 1. To investigate and assist in the resolution of complaints regarding practices, policies, and/or procedures. 2. Attend discipline hearings on behalf of students and their parents and/or guardians to serve as an advocate regarding the discipline appeals process. 3. Attend administrative and/or teacher conferences on behalf of students and their parents and/or guardians to ensure proper educational needs and placement of students through proper assessment and other evaluations. 4. Attend Emergency Management Team conferences on behalf of students and/or their parents and/or guardians to ensure proper placement of students regarding their educational needs through proper assessment and other evaluations. 5. To investigate student and parent complaints of race, gender and disability-based mistreatment and attempt to mediate equitable resolutions. 6. To investigate student and parent and /or guardian complaints of race-based discrimination and attempt to achieve equitable solutions. 7. To provide summative quarterly reports to class counsel for the Joshua Intervenors outlining the relationship of the complaints to desegregation plan provisions, a summation of findings and conclusions and recommendations to remedy recurrence. 8. To provide written and/or oral reports to the Board of Directors regarding student and parent concerns. 9. Monitor all aspects of school operations. 10. Other duties as assigned by class counsel of the Joshua Intervenors.SALARY: Negotiable5013744107 UfiLKER LRU FIRM 847 P04Z0<1 17 '90 10: I I Attorney At Law . 1723 Broadway Little Rock. Arkansas tzzm Tslephone (501) 37.4^58 i FAX (601) 3744187 i J0H.X W. W.\LSR RALPH WASHINGTON MARK BURNETTE AUSTIN POSTER. UR, Via Facsimile - 324-2146 August 20, 1998 Dr. Leslie Carnine Superintendent of Schools Little Rock School District 810 West Markham Little Rock, AR 72201 Dear Dr. Carnine: I understand that Mr. Walker has already contacted you about my position as ombudsperson. School has started. I have started to receive telephone calls from parents and patrons of the District The first problem which I would like to bring to your attention for discussion is that of the elimination of the staff position of social worker at Rockefeller Incentive School. I refer to Rockefeller as an incentive school because the basic characteristics of the student population have not substantially changed since the approval of the revised plan. We believe that the social worker position is important and necessary for the school's ability to relate to community concerns and to the needs of the underprivileged children therein. The social worker position has been one which has bce.n regarded as successful for many years. It is my and Mr. Walkers understanding that programs that have been successRil in facilitating desegregation and remediating problems which are attributable to class status will be continued rather than eliminated. 1 would, therefore, like to visit with either you, Ms, Sadie Mitchell, Mr. Junious Babbs or the appropriate person who has responsibility for this area. Please let me hear from you as soon as possible. Sim JO OTua Josfiua Intervenors JCS/ cc: Mr. John W. Walker Mr. Julius Babbs Mr. Chris Heller 1 I02/10/1999 15:03 5013242090 lrsd human resourses RASE 02 Little Rock School District Job Description Job Title: Job Code
DOT Code: Division: Department: Location: Reports To: Prepared By: Prepared Date: Approved By: Approved Date: FLSA Status: "OMBUDSMAN" Administrative Services Administrative Services Student Assignment Building Associate Superintendent - Administrative Services Associate Superintendent - Administrative Services 07/24/98 Director - Human Resources 10/22/98 Non-Exempt SUMMARY To serve as a student/parent advocate upon instances of conflict and/or concern within the student school experience while working to achieve equitable solution among all parties. ESSENTIAL DUTIES AND RESPONSTBIUTIES include the following. Other duties may be assigned. -Ensure that students are aware of their rights pursuant to the Student Rights and Responsibilities Handbook. -Act as an advocate on behalf of students involved in the discipline process. -Investigate parent and student complaints of race-based mistreatment and attempt to achieve equitable solutions. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. EDUCATION and/or EXPERIENCE Bachelors degree (B. A.) is preferred from four-year college or university
or one to two years related experience and/or training
or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and interpret documents such as policy manuals and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMAHCAL SKILLS Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as Page 102/10/1999 15:03 5013242090 LRSD HUMAN RESOURStS PAGE 03 fractions, percentages, ratios, and proportions to practical situations. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. PHYSICAL demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perfoim the essential functions. The noise level in the work environment is usually quiet. Page 2Arkansas Democrat 7^(JjazcLk | TUESDAY, DECEMBER 1, 1998 Henderson principal named LR school district ombudsman BY CYNTHIA HOWELL ARKANSAS DEMOCRAWJAZETTE James L. Washington, principal at Henderson Junior High School since September 1994, will become the Little Rock School District's ombudsman, a new position required by the districts recently revised desegregation plan. Superintendent Les Carnine said Monday that as an ombudsman, Washington will serve as an advocate for parents and students who have problems or conflicts with the school district. Much of the ombudsmans work is expected to be done on behalf of parents and students who want to appeal disciplinary actions. A committee of parents and teachers will be formed soon to interview candidates for Hendersons principal. The schools enrollment is 603 this year, down from 724 ItJit year. The committees recommendations will be forwarded to the superintendent, who will endorse one candidate to the School Board. Carnine said he hopes to complete the selection process by the School Boards Dec. 17 meeting, and no later than early 1999, in time for student pre-registration for the next school year. It is during pre-registration, Jan. 25 to Feb. 5, that parents select the schools their children will attend in 1999-2000. Henderson is one of eight Little Rock junior highs that will become a middle school for grades six through eight. Because sixth- and seventh- graders will be new to Henderson next year. Gamine said parents from Hendersons feeder elementary schools will be included on the candidate screening committec. The primary feeders for Henderson are Terry, McDermott and Romine elementary schools in west Little Rock. Carnine said a new principal may assume duties at Henderson as soon as the second semester starts in January, but that will depend on the new persons current responsibilities. Washington will delay assuming his new job until the new principal can take over. Washington is a longtime district employee who has worked in the student assignment office and as assistant principal at Hall High. He has experience at both the elementary and secondary school levels. Carnine described the job change as a lateral move for Washington and said his salary will not change. The ombudsmans position will be included in the district's department of pupil serx'ices, headed by Jo Evelyn Elston. In addition to acting as a parent and student advocate, the ombudsman should ensure that students are aware of their rights in tile district and should investigate and resolve complaints of racebased mislreatiuent. The revised desegiegation plan was negotiated by representatives of the school district and tlie families of black students who intervened in the districts 1982 desegregation lawsuit.5013744187 WALKER LAW FIRM 777 P02Z02 AUG 26 99 13:46 John w. Walker, p.a. Attorney At Law 1723 Broadway Little Rock, .Arkansas 72206 Telephont (501) 374-3755 RLX (501) 374-4187 JOHN W. WALKER RALPH W.ASHINGTON MARK BURNETTE AUSTIN PORTER. JR. August 26,1999 Via Fax Dr. Les Carnine, Superintendent Little Rock School District 810 W. Markham Little Rock, AR 72201 Dear Dr. Carnine: So that there will be no possibility of misunderstanding about the duties of the ombudsperson for the next school year I respectfully request a meeting with your top level administrative staff regardmg tlie subject including his budget, his relationship to other administrators and to Joshua and his reponing responsibilities. I request that you be in this meeting along with Dr. Linda Watson. Mr. Junious Babbs, Dr. Marion Lacy, Dr. Bonnie Lesley and Ms. Sadie Mitchell. It is our view that the position was effectively diminished in status and responsibility when Mr, James Washington made the negative report regarding Ms. Gayle Bradfords administration and treatment of black students. It is clear by his retraction letter that he was taking orders from higher * 11wlMwiO XlViil iXl^XXwX authority' and that he is not in a favored position in this district by the nature of the expectations of his job. I believe that it is important that he directly report to you, Dr. Carnine, rather than to Mr. Babbs, and that his work be as required by the plan. He is not an agent of the district per se
rather, he is an agent of justice and fairness for the students, as you are, and he is paid by the district. He is an extension of you. This inquiry will also delve into the responsibility for the assistant superintendent for the district because his duties are also unclear. I suggest that we meet on September 8,1999 at 10:00 a.m. for a meeting that I expect to last between one and two hours. I also request that Mr. Chris Heller and Ms, Ann Brown be present along with Mr. James Washington. Thank you for your attention to this matter. Sincerely, '. Walker JWW:lp To: James Washington Little Rock School District Fax Number: 5013242213 FAX BLAST TO ALL MEMBER OFFICES USOA FROM
Ruth Cooperrider Deputy and Legal Counsel, Iowa - Office of Citizens' Alde/Ombudsman Capitol Complex, 215 E. Seventh Street, Des Moines, Iowa 50319-0231 Phone: 515-281-3592: Fax: 515-242-6007 E-mail
rcooper@leqis.state.ig.us I am the USOA's representative to an Ombudsman Committee of the American Bar Association (ABA) which has been working to develop recommendations regarding the establishment of ombudsman offices. (The latest USOA newsletter has an article about the Committee.) The Committee's work has focused on defining vrtio is an Ombudsman, including what are the essential characteristics of an Ornbudsman^The CdmwlgeeT8~gettingTdoaBTo~completing its-work on a-Resolution-and an accompanyjDg,.epoilthat-WiJI be submitted to the ABA'S House of Delegates. Action taken by the House of Delegates on these documents or issues becomes official ABA policy. The Resolution is attached. The full report is available at www.abanet.org/adminlaw/ombud^atlanta.html. The Committee is presently reviewing various concerns and issues, most of which relate to defining or describing "independence and "confidentiality". These unfinished issues include: 1. Whether the Resolution by itself adequately set out the defining essential characteristics of an ombudsman. 2. should confidentiality be guaranteed in light of current requirements in laws on
equal employment opportunity. Freedom of Information Act, archives and record-keeping requirements, anv other law or agency want to access the Ombudsman's confidential records? Relationships between the Ombudsman and the federal Inspector Generals
who has access to a) b) what between these two agencies. a) b) Placing the Ombudsman outside the entity under the Ombudsman's jurisdiction. Is it appropriate for an ombudsman to investigate those who appoint, confirm or have power to remove the ombudsman? c) d) e) 0 Ombudsman's access to information What are the ombudsman's fair procedures? Providing the ombudsman with independent counsel. Broad versus narrow jurisdiction and comment ,eelMdocumansaep.abtein P-dsentingourp^ionto 1) Do you------ to the three fundamental charactenstics of an ombudsman: independence, neutrality/impartiaiity and confidentiality? feel the report adequately supports the definition in communicabng a definition which might 2) Do you form the basis of US law? it this coming month? I NEED YOUR COMMENTS BY OCTOBER 13, 1999, 6:00 P.M. CDT. If you think something in either the Resolution or Report needs to be revised, please be specific and if possible, provide the suggested language change. You may respond to me by e-mail, fax, or postal mail.DRAFT RECOMMENDATION OF THE OMBUDSMAN COMMITTEE TO THE SECTIONS OF ADMINISTRATIVE LAW AND REGULATORY PRACTICE AND DISPUTE RESOLUTION BE IT RESOLVED, That the American Bar Association supports the use of ombudsmen in the public and private sectors and further recommends the following principles for the establishment of ombudsman offices, and BE IT FURTHER RESOLVED, That the American Bar Association recommends that only those individuals meeting these principles may legitimately call themselves ombuds-men , n ombudsman is authorized by an entity to (1) receive complaints and inquiries about, and to address, investigate, and examine alleged acts, omissions, improprieties, and systemic problems within the jurisdiction specified by the entity m the law or written policy establishing the ombudsman s office (2) exercise discretion to accept or decline to act on a complaint or inquiry (3) act on complaints and inquiries on the ombudsmans own initiative t J J via 1---- , 1 ul (4) operate by fair procedures to aid in the just resolution of a complaint or problem (5) resolve issues at the most appropriate level of the entity (6) function by such means as: (a) educating . . , (b) developing, evaluating, and discussing options available to affected individuals (c) mediating (d) investigating (e) conducting an inquiry and report findings, and VC) WUUUVWUJ5 *A*i^v**x^ --------------------- 1 t V (f) making recommendations for the resolution of a complaint or problem to those persons who have the authority to act upon them. B. An ombudsman must be provided with these essential characteristics at a minimum to discharge the duties of the office effectively (1) independence from control by any officer of the appointing entity or person who may be the subject of a complaint or inquiry in structure, function, and appearance (2) impartiality and neutrality, and (3) confidentiality. C. An ombudsman does not (1) accept or provide notice to the entity of an alleged violation (2) make, change or set aside a law, policy or administrative decision (3) conduct an investigation that substitutes for determining rights in administrative or judicial proceedings (4) make binding decisions or determine rights, or (5) compel an entity or any person to implement the ombudsmans recommendations.Little Rock School District 810 West Markham Little Rock, AR 72201 Phone: (501) 324-2014 Fax: (501) 324-2213 JAMES L. WASHINGTON OMBUDSMAN Introduction Ombudsman Monthly Report August 1999 Of Webster defines ombudsman as, "...one who investigates complaints and assists in achieving fair settlements." The word itself is Scandinavian in origin and generally refers to someone who is a representative, agent, or authorized person who safeguards and serves the interest of a particular group. Today, the position of ombudsman in its various forms (client ombudsman and consumer ombudsman, for example) has the reputation as a fair-minded, neutral and powerful source of assistance to those coping with bureaucracy. Building trust and credibility is vital to the success of any business. Most of the time, problems and concerns are resolved through the normal chain of command. However, there are times when problems are not addressed in a satisfactory manner. Unfortunately, the problem does not disappear. It may grow until it contaminates the entire business relationship. Providing the services of an ombudsman to work with the people involved in the business can effectively demonstrate the commitment to everyone in a fair and equitable manner. Ombudsmen are institutions that are involved in doing impartial investigations of citizens' complaints. An ombudsman receives the complaint and then conducts a thorough and dispassionate investigation searching for points of law and proper procedure and questioning whether the district may have done an injustice to a citizen. At the conclusion of an investigation, the ombudsman makes a recommendation about how the case should be resolved. Although the ombudsman does not have the power to reverse decisions, he should use whatever political powers available to try to enforce the recommendations. The function may occasionally involve mediation. The mission of the organizational ombudsman is to provide a confidential, neutral and informal process which facilitates fair and equitable resolutions to concerns that arise in the organization. In performing this mission, the ombudsman serves as an information and communication resource, upward feedback channel, advisor, dispute resolution expert, and change agent. While serving in this role, the ombudsman should adhere to the following list knows as The Standards of Practice: 1. Adhere to The Ombudsman Association Code of Ethics. 2. Base the practice on confidentiality. 2.1 An ombudsman should not use the names of individuals without permission. Ombudsman Monthly Report August 1999 Page 2 2.2 During the problem-solving process, the ombudsman may make known information as long as the identity of the individual contacting the office is not compromised, unless necessary. 2.3 Any data should be scrutinized carefully to safeguard the identity of each individual whose concerns are represented. 2.4 Publicity about the office conveys the confidential nature of the work of the ombudsman. 3. Assert that there is a privilege with respect to communications with the ombudsman and resist testifying in any formal process inside or outside the organization. 3.1 Communications between an ombudsman and others (made while the ombudsman is serving in that capacity) are considered privileged. Others cannot waive this privilege. 3.2 Do not serve in any additional function in the organization which would undermine . the privilege nature of our work (such as compliance of officer, arbitrator, etc.) 4. Exercise discretion whether to act upon a concern or an individual contacting the office. The ombudsman may initiate action on a problem he or she perceives directly 5. Are designated neutrals and remain independent of ordinary line and staff structures. No additional role (within the organization) which would compromise this neutrality. 5.1 The ombudsman strives for objectivity and impartiality. 5.2 The ombudsman has a responsibility to consider the concerns of all parties known to be involved in a dispute. 5.3 Do not serve as advocates for any person in a dispute within an organization
however, do advocate for fair processes and their fair administration. 5.4 Help develop a range of responsibility options to resolve problems and facilitate discussion to identify the best options. When possible, help people develop new ways to solve problems themselves. 5.5 The ombudsman should exercise discretion before entering into any additional affiliations, roles or actions that may impact the neutrality of the function within the organization. 5.6 Do not make binding decisions, mandate policies or adjudicate issues for the organization.Ombudsman Monthly Report August 1999 Page 3 6. 6.1 6.2 7. 8. 9. 10. Remain an informal and off-the-record resource. Formal investigations - for the purpose of adjudication - should be done by others. In the event that the ombudsman accepts a request to conduct a formal investigation, a memo should be written to file noting this action as an exception to the ombudsman role. Such investigations should not be considered privileged. Do not act as agent for the organization and do not accept notice on behalf of the organization. Do always refer individuals to the appropriate place where formal notice can be made. Individuals should not be required to meet with the ombudsman. Al! interactions with the ombudsman should be voluntary. Foster communication about the philosophy and function of the ombudsman's office with the people to be serviced. Provide feedback on trends, issues, policies and practices without breaching fidentiality or anonymity. Identify new problems and provide support for responsible systems change. con- Keep professionally current and competent by pursuing continuing education and training relevant to the ombudsman profession. Endeavor to be worthy of the trust placed in the ombudsman. Activities and Complaint Summaries: 1. The ombudsman was contacted by a LRSD parent whose child attended Crystal Hill in the PCSSD. Her complaint was that the child has numerous sanctions although he has been diagnosed with a handicap. The parent indicated that she told the school about the handicap. The school was contacted. The parent was referred to the appropriate assistant superintendent in the PCSSD and advised of her rights by the LRSD ombudsman. 2. 3. 4. 5. The ombudsman was contacted by grandparents seeking help with establishing guardianship while the parents moved to another city. The assignment office was contacted and the process was completed. The assignment office The ombudsman initiated the development of the LRSD Dropout Prevention Plan with assistance from the district's coordinator. A former student contacted the ombudsman for assistance in asking a school transfer so that he can continue his education to become a teacher. The visit to the admission officer was productive. Regular contact is maintained by phone. It was explained The parent of a student who had been recommended for expulsion during the previous school term contacted the ombudsman for reinstatement procedures, that the student was not eligible for reinstatement for one calendar year.Ombudsman Monthly Report August 1999 Page 4 6. The parent of a Hall High School student contacted the ombudsman to discuss transfer options. The student was experiencing attendance problems. It was explained that his attendance records would transfer with him and that changing schools would not solve the problem. They were referred to the assistant principal to develop strategies to improve his attendance. 7. The parent of a Hall student contacted the ombudsman for assistance with ...e pu.ein or a nail siuaenT contacted the ombudsman for assistance with getting her son transferred to Central. The process was explained to the parent and she was referred to the Student Registration Office. 8. The ombudsman was contracted by a parent about a recent change in guardianship. As result of the change, the child has a new address that justifies a school change. process was explained and they were referred to the Student Registration Office. The 9. A Henderson parent contacted the ombudsman for information about the -------------- -------- ...u magnet program
specifically, the course differences between magnet and non-magnet students. I, , ...... Wfl IIWII JIUUCHI3. Her questions were answered and she was referred to the principai for more detailed information. 10. A Hall- parent contacted the ombudsman to complain about her son's grade change from A ZK A I I_b _ - - *__ I I . fl. the last school term. Inquires were made and it was discovered that the grade should have been changed. The assistant superintendent was notified and the grade changed. was a The process 11. The ombudsman was contacted for assistance with respect to getting M-to-M transfers to Clinton elementary in the PCSSD and transportation for her grandchildren. was explained and she was referred to the Student Registration Office for service. 12. A parent contacted the ombudsman because she could not get a L children to Jefferson. The school was contacted and a stop was established. courtesy bus stop for her 13. The ombudsman was contacted with a complaint about not being assigned to the school of her choice, Rockefeller. The assignment process was explained and her questions Z* M fl zJ * answered. were 14. The parent of a Central student appealed the assignment because of problems with students charged with crimes in the community. Her request was denied. A meeting arranged with the principal and her fears were addressed. was 15. The ombudsman was contacted by the guardian of a octumy officer at Henderson had consensual sex during the 1997-98 school year. The officer was student who alleged that a security transferred to Fair. The student was seeking a transfer to Fair. The ombudsman met with the guardian and a meeting was scheduled with the authorities. The meeting did not take place. Instead, they took the student to school and alleged that he fathered her child DNA test results proved that he did not father the child. 16. The ombudsman initiated talks to re-establish the Future 500 scholarship program for African-American students in the LRSD. 17. Dr. Terrence Roberts met with the ombudsman to discuss the role of the ombudsman in the district.Little Rock School District 810 West Markham Little Rock, AR 72201 Phone: (501) 324-2014 JAMES L. WASHINGTON OMBUDSMAN wi.5o, Fax: (501) 324-2213 wV A ~sasatesBt RSCS5VED Ombudsman's Monthly Report September 1999 JAN 2 i 2CC0 Introduction GiTiGSuF The ombudsman is a designated neutral or impartial dispute resolution practitioner whose major function is to provide confidential and informal assistance to students, parents, and administrators. When providing assistance, an ombudsman uses a variety of skills which include counseling, mediation^ information fact-finding, and upward feedback mechanisms that offer a range of options to those who contact the office. The ombudsman functions outside the ordinary line management structure and has access to anyone in the organization, including the superintendent. The ombudsman has a long and honorable tradition as the means of protecting against abuse, bias, and other improper treatment or unfairness. The LRSD ombudsman follows in this tradition by identifying and bringing forth such issues in a confidential and neutral environment. Guided by the requirement of terms of reference for the function, he also follows the code of ethics and standards of practice of the ombudsman's association. Activities/Summary of Complaints: 1. 2. 3. A parent contacted the ombudsman requesting information with respect to accessing the four-year-old program at Brady. The process was explained and the parent left satisfied. The parent of two students from McClellan contacted the ombudsman to discuss how she can get them into the ACC. They have had attendance problems and the mother wanted information about mentors, jobs, and work permits. The information was provided. The students decided to return to regular high school. A student and an adult met wit the ombudsman to discuss power-of-attorney documents and how it would impact the child. After the conference, they went to the Student Registration Office for the documents.James Washington, Ombudsman Month Report - September 1999 Page 2 4. 5. 6. 7. 8. The ombudsman met with the principal at Wakefield to discuss a student who transferred to Franklin. She reported that they might be victims of abuse. The principal at Franklin was notified and SCAN was contacted. The parent of students who were retained contacted the ombudsman to complain that the retentions were not justified. The principal was contacted and their situation was explained. There was no substance to the complaint. The ombudsman communicated findings to parent. The parent of a McClellan student contacted the ombudsman about the Youth Challenge Program. The phone number and a contact person were given to the parent. She felt that the program is what her child should attend rather than high school because of discipline problems. The ombudsman was contacted by the grandparent/guardian of a student who had been placed in an alternative education setting. She had some fears that were based on hearsay. She also requested assistance in getting him a job. The ombudsman calmed her fears by scheduling a visit to the school with the parent. Applications were also provided. A parent phoned to obtain information about assignment patterns and .information about Parkview. The Director of Student Registration provided the information. The ombudsman assisted the parent in the analysis. 9. A Pulaski Heights Elementary School parent phoned to request assistance in getting reimbursed for the student's electronic device that was confiscated .and then lost by school staff. She also complained about the lack of supervision while students wait for the bus after school. The ombudsman served as mediator and assisted in accomplishing resolution. 10. The parent of a Henderson student phoned to complain about the process for assigning students to the magnet program. The ombudsman explained the process and recommended the parent visit with the principal and/or his designee for clarity and additional information. 11. The ombudsman made a follow-up phone call to the parent who requested Youth Challenge information. The student decided to remain in public school. 12. A parent asked for assistance in getting his child's bus stop moved to a corner closer to his home. The walk was acceptable. The Director of Transportation was contacted with the appropriate forms signed by the parent. He explained the situation. The parent was not satisfied.James Washington, Ombudsman Month Report - September 1999 Page 3 13. Two parents with children at Southwest complained about he assistant principal, teachers, and staff. Several meetings using "shuffle diplomacy" took place before both sides were asked to sit at the same table. Resolution was achieved. They withdrew their requests for M-to-M transfers. 14. A parent phoned to complain about the lack of books at Southwest. She also complained about the negative school atmosphere. The ombudsman visited with the principal and the school regularly. He immediately addressed the book issue. The ombudsman found no substance to the complain about the atmosphere. 15. The parent of children who transferred from Watson to Terry phoned the ombudsman for help with the bus stop. After completing the appropriate form, by phone, the stop was changed to an acceptable distance from the new address. 16. A parent from the Pulaski County School District phoned for assistance. After hearing his story, the parent was referred to the appropriate assistant superintendent in the PCSSD. 17. The parent of a student at Southwest who wanted to challenge his son's eligibility status for athletics because there was no written policy contacted the ombudsman. The student was eligible by AAA rules. There were several meetings between the parent and school administration. The students status did not change inspite of his circumstances. 18. The parent of a student at Henderson contacted the ombudsman because the child could not afford an instrument to play in the school band. The principal was contacted and offered recommendations to assist the parent. The student got the instrument. 19. The ombudsman was contacted by the parents of a student at McClellan who had been charged with disorderly contact at school. She was referred to Juvenile Court. The ombudsman went to the court on behalf of the student. The court ordered mediation and she was given probation. 20. A student at Washington was charged with possession of a weapon at school. The parent contacted the ombudsman for assistance. After attending the conference with the principal, the process was explained to the parent and student. The parent believed the process to be fair.James Washington, Ombudsman Month Report - September 1999 Page 4 21. The parent of a student at Central contacted the ombudsman about problems his child was experiencing at school. It was recommended that he contact the principal for assistance. 22. A grandparent of a Southwest student contacted the ombudsman because she believed that her child's bus stop was near the home of a known sex offender. The address and identity were confirmed by the ombudsman. The parent and ombudsman contacted Safety and Security then met with the principal. The stop was changed. 23. The parent of a Fair High School student contacted the ombudsman for help with her child who often leaves the campus without permission. She reported that the administration at school have been contacted and are aware of his behavior. She was referred to the juvenile authorities for FINS petition. 24. A parent at Henderson phoned for information about a school transfer because she was unhappy with the assignment. There were no other problems. She was encouraged to get involved with the school through the PTA and perhaps volunteer her time. Active participation will resolve any issues, concerns, or hearsay about the program. 25. The parent who wanted a bus stop moved visited the ombudsman for more information about the process for changing stops. His questions were answered. 26. A parent from the Pulaski County School District phoned about her child's problems. She was referred to the appropriate assistant superintendent in her home district. 27. There was a follow-up phone call to the parent of the Southwest student whose stop was near the residence of a known sex offender. She reported no problems. 28. The parent of a student at Western Hills contacted the ombudsman's office for help in getting her child's bus stop moved closer to her home. It was explained that she lives within the two-mile radius and that stops provided are courtesy stops. The ombudsman contacted Laidlaw but the stop was not changed. 29. The parent of a student to soon be released from a center for troubled youth contacted the ombudsman for information. Her questions were answered and she was referred to her home school principal prior to placement to explain her situation.James Washington, Ombudsman Month Report - September 1999 Page 5 30. The lead counsel for Joshua was visited to discuss several complaints received by his office. They were noted. 31. The ombudsman appeared in court to testify on behalf of a student from Fair charged with disorderly contact. The student was placed on probation. 32. A community activist contacted the ombudsman with quotations about the job and the Joshua's role in the desegregation case. The role of the ombudsman was explained. Questions about Joshua were referred to the associate superintendent. 33. A parent from Mann contacted the ombudsman to complain about her daughter not being eligible to play football. The athletic director and AAA were contacted and the rules and rationale were explained to the parent. 34. A group of Parkview parents contacted the ombudsman for clarity with respect to working concessions at Quigley. The issue was who would collect . the receipts. They alleged that the athletic director told them that he would be responsible for their receipts. The athletic director was contacted and he met with the group to explain the process. 35. The parent of a student from Fair contacted the ombudsman to request assistance in getting a school transfer as the result of a fight her daughter had with other students. The assistant principal was contacted and he addressed the situation to the satisfaction of the parent. 36. The father of a King student contacted the ombudsman to ensure that the school followed due process, suspension for threatening compromised. His son had been recommended for long-term another student. Due process was not 37. The ombudsman spoke at September. four PTA meetings during the month ofLittle Rock School District 810 West Markham Little Rock, AR 72201 Phone: (501) 324-2014 Fax: (501) 324-2213 JAMES L WASHINGTON OMBUDSMAN 'p Ombudsman's Monthly Report October 1999 JAN OfflCECF Introduction OESEGREttATiOJi MONITGRiNG The Office of the Ombudsman was established during the 1998-99 school term. He receives inquires and'complaints about the practices and services provided by the district. The ombudsman can investigate to determine if the district is being fair to the people it serves. The ombudsman is: independent responsible for making sure that practices and services of the district are fair, reasonable, appropriate and equitable an officer of the district able to conduct confidential investigations that are non-threatening and protect complainants against retribution required to file regular reports The ombudsman is not: an advocate for people a defender of the actions of the district Who can complain? A student with parental participation, a teacher, and administrator, or anyone who feels that there has been unfair treatment that the ombudsman is authorized to investigate. Ombudsman Monthly Report October 1999 Page 2 What can the ombudsman do? Advise you about what steps to take with the district Refer you to available remedies. Investigate your complaint. Talk to anyone and see any documents or evidence a district staff member has in his/her possession. Recommend that the district change a policy, practice, process, or guideline to make it fair. Mediate a settlement or recommend a resolution. What can the ombudsman not do? Make decisions for the district or reverse decisions it has made. Reverse decisions of appeals. What can be investigated? A complaint that a decision
Is unjust or oppressive Discriminates against a person or group Is unreasonable or arbitrary Is based on wrong or irrelevant facts Is based on the wrong interpretation of the policy. A complaint that an act: Is done for an improper purpose Is done negligently Is done without adequate reasons. A complaint that a decision or act is unreasonably delayed. When you call the public body: Have your questions and important facts ready. Find out why and how the district made its decision Make notes of your calls and the answers to your questions. Ask about any review or appeal process you are entitled to.Ombudsman Monthly Report October 1999 Page 3 Complaint Summaries/Activities 1. The ombudsman transported a student to job interviews - Skate City and Schickel's Cleaners. His family is in great need of assistance. Social agency referrals were made. 2. A parent phoned to complain about an assistant principal's decision to suspend her from performing because of a fight she had before a football game. The process was fair and followed due process guidelines that were communicated to parent. 3. A parent contacted the ombudsman about his son who is in rehab for substance abuse. He is a former student from Hall. The young man was contacted and has regular meetings with the ombudsman as follow up. 4. The ombudsman met at McClellan with the Principal's Club as part of the intervention strategies for black males who are at-risk. Student rights were the topic of discussion. 5. A report was made at the monthly Biracial Committee meeting outlining the number of black and white families who have received services through the ombudsman's office. 6. A parent complaint about the principal's failure to follow due process when her daughter was suspended from McDermott. There was no substance to ' the complaint. The process was explained to the parent. 7. A Badgett parent and principal contacted the ombudsman's office to discuss the behavior problems of the male student. The ombudsman facilitated a meeting that led to an assessment conference for placement. 8. The ombudsman went to the home of a community activist to collect documents that she alleged are issues that the lead counsel for the Joshua Intervenors do not address. The documents were given to the lead counsel. The ombudsman does not engage in this type of activity. 9. The ombudsman made a home visit to assist the family with transportation. The student's brothers have been charged in a high profile murder case. He has been the victim of harassment. Discussed behavior alternatives to fighting.James Washington, Ombudsman Month Report - October 1999 Page 4 10. There was a follow-up visit at Badgett with the principal and the parents of the male student experiencing behavior problems to discuss sanctions. Original recommendation was modified, 11. The ombudsman arranged a meeting with the Director of the Division of Exceptional Student and the parent of a wheelchair bound student at Hall to discuss concerns about accessibility and participation. Concerns were noted. Plan of action developed. 12. Another meeting took place at Badgett involving the principal, counselor, teacher, and parent of the male student with behavior problems. The agreement was to initiate screening process. 13. The ombudsman, in his role as dropout prevention coordinator, provided training for teacher at Mann. 14. A parent contacted the ombudsman to discuss transfer options from area magnet (Washington) to King. Her options and process were explained. 15. The parent representative for a crossing guard at Meadowcliff was contacted with update on progress. The city is still trying to budget the money for the position. 16. A parent with a child receiving services at Southwest phoned to discuss her child's handicap. Charges are pending. The ombudsman explained how the conference should proceed and discussed the student's rights. 17. The ombudsman was contacted for additional assistance with having a courtesy bus stop added for her child at King. 18. An investigation was requested into the assignment process at Parkview. The allegations stated that preference was given to athletes and to students whose parents have influence. There was no evidence to support the complaint. 19. A foster parent contacted the ombudsman to assist in the reinstatement process. Agency representative met with the ombudsman and student. The process was discussed. The two were accompanied to the Alternative School and the student was permitted to re-enroll.James Washington Monthly Report - October 1999 Page 5 20. The parent of the child confined to a wheelchair at Hall was contacted with a progress report with respect to the school's efforts to accommodate her child. 21. The ombudsman held a group meeting for the "Badgett Bunch." Appropriate behavior was the topic of discussion. 22. A Fair High School student was charge with disorderly conduct by the school's resource officer. The student has a handicap. The procedures wcr explained to the student and parent with respect to the school's procedures and those of the police officer. were 23. The parent representative from Meadowcliff contacted the ombudsman for an update with respect to the crossing guard. Still no word from City Hall. 24. A meeting was held with the parent of the student confined to a wheelchair at Hall for input into the accessibility issues that include getting on the stage for performances, drop-off and pickup area, and student parking. 25. A parent who lives within mile of Wakefield phoned for a courtesy stoo The ombudsman contacted Laidlaw with alternative routes and drove several routes from the home to the school. We were unable to assist the child within the guidelines of the transportation department. 26. There was a visit to the home of the Fair High School student with the disorderly conduct charge. A conference was held with the parent and student to discuss legal options and a plan of action in Municipal Court. 27. A parent (grandparent) contacted the ombudsman about an incident involving a staff person at Rockefeller's two years ago. The claim is that the ' ---------J J uy Vt J I IC CIO II i I Io LI IClL I child suffers emotionally as a result. The grandparent would like to know the outcome. 28. The principal at Central was notified of the pending investigation of the Mock Trial Team composition and selection process. 29. The Watershed Project was visited to get some cloths for a student in need at the Alternative School.James Washington Monthly Report - October 1999 Page 6 30. The Fair High School student with a disorderly conduct charge was contacted at home for her court appearance. He did not show for the meeting or court. 31. There was a visit to the Juvenile Court on behalf of the Southwest student with a disorderly conduct charge pending. The objective was to have the case moved to the court of a sympathetic judge. Plan was good and it worked. 32. 33. 34. A parent of a Rockefeller student complained about the fairness of her sanction for allegedly making a derogatory statement about a teacher. There was a meeting with the principal, assistant principal, counselor,'and teachers. The issue was resolved. Counseling will be provided if needed. A parent phoned about her son's sanction at Dunbar. The school did not violate due process procedures. This was communicated to the parent. A student was taken home from the Alternative School to avoid disruption. The parent and the ombudsman spoke with the child to calm him down. 35. The ombudsman served as an advocate during an EMT meeting for the student charged with disorderly conduct. The decision was to modify his sanction because there was a relationship between his behavior and his handicap. 36. The ombudsman met with the grandparent with concerns about the treatment of her grandson received at Rockefeller. Her issues were forward to the appropriate administrator who reported that he would meet with grandparent to answer her questions. 37. The ombudsman went to Municipal Court on behalf of the Fair student charged with disorderly conduct, the student failed to appear. A warrant was issued but it was explained that the charge would be dropped if the ombudsman can produce documentation about his being hospitalized. There was an effort to get those documents from the hospital. 38. The ombudsman visited the principal at Romine to clarify his role and answer questions. toJames Washington Monthly Report - October 1999 Page 7 39. The ombudsman went to Rockefeller to interview a student, at the parents request, about alleged mistreatment. The allegation was exaggerated. The situation was resolved. 40. A parent phoned to express her concern about the way her daughter was being treated at Henderson by a teacher. The principal was contacted and he addressed the concerns. 41. There was another visit to the hospital in an attempt to get documentation for the courts. Then, he went to the court to explain the student's status. 42. The ombudsman visited the home of the Wakefield student who lives in the walk zone in an attempt to find an acceptable route to walk. The route was established and the parent agreed. 43. There was a conference at the office of the lead counsel for Joshua to discuss several complaints received at his office. They were discussed and guidance for resolution was offered by the ombudsman. 44. there was a meeting at Rockefeller with the parent, administrators, counselor and teachers to resolve a dispute about alleged mistreatment and to address the child's potential problems. 45. The ombudsman met with the administrator responsible for transportation at . King to review the route sheets for a possible stop added for students who live within the walk zone. A stop was recommended. 46.The ombudsman met with the "Badgett Bunch" to work through some issues regarding their behavior. 47. A parent phoned to complain about her son's sanction after he made threat. There was a misunderstanding about the laws. The principal and parent came to an understanding. 48. The ombudsman met with the parent whose child faces disorderly conduct charged at Southwest to discuss a resolution. 49.There was an evaluation team meeting at Badgett for a student who may be eligible to receive additional services.Little Rock School District 810 West Markham Little Rock, AR 72201 Phone: (501) 324-2014 JAMES L. WASHINGTON OMBUDSMAN /J14. Fax: (501) 324-2213 cBIVso Introduction Ombudsman's Monthly Report - November 1999 -'ji
Uiiia ^tpigS^ JAN 2 i The ombudsman has the discretion to initiate action without waiting to receive a complaint or inquiry. The ombudsman also determines whether to accept or to act on a particular complaint or inquiry. This process is in contrast to the processes of the judiciary, mediators, or arbitrators. The ombudsman may determine that the complaint is without merit. Or, the ombudsman may receive a complaint or inquiry on a specific topic and conduct the inquiry on a broader or different.scope. The ombudsman may need access to all information relevant to a complaint or an inquiry so that the review is fair and credible. The ombudsman may make a formal or informal report of results and recommendations resulting from a review or investigation, in which case the ombudsman should: consult with an individual or group prior to issuing a report critical of that individual or group, and will include their comments with the report
'communicate the outcome, conclusion or resolution of a complaint or an inquiry to the complainant and may also communicate with other concerned entities or individuals. The ombudsman uses the power of reason and persuasion to help resolve matters. Finally, the goal of the ombudsman's efforts is to provide an internal path to fairness and justice. Therefore, the ombudsman's quest is to seek the fair and just resolution of the matter undertaken.James Washington, Ombudsman Month Report - November 1999 Page 2 Complaint Summaries/Activities 1. 2. 3. On November 3"*, the ombudsman received a complaint about the mock trial team at Central. The complaint was that the selection process favored white students whose parents work as lawyers, judges, etc. The principal acknowledged that the need to increase participation among black students exists. The school is developing strategies for improvement. Assistance is available from the Office of the Ombudsman. Jefferson Elementary has a no canned soda rule for lunch. A parent complained that the rule is not enforced for white students. The school was contacted. The rule is written in the school's handbook. The ombudsman visited the school and did not observe white students with canned sodas. The ombudsman visited the principal at Otter Creek Elementary to explain his role and to answer questions. 4. The ombudsman visited the principal at Geyer Springs Elementary to explain his role and to answer questions. 5. The ombudsman met with the principal and assistant principal at Southwest to follow-up with a handicapped student. There were several incidents reported about his behavior in the self-contained class. 6., There was a complaint reported by a parent at Bale Elementary. The parent reported that there was a serious incident and that a man that she did not know interviewed her daughter and that she was not notified. Because the incident involved a white student, she believed that the school attempting to cover the issue up. was The ombudsman discovered that the school followed the proper procedures. The mother was satisfied with the response. The principal had no knowledge of the incident. Efforts will be made to ensure parental notification in the future.James Washington Monthly Report - November 1999 Page 3 7. 8. 9. An ongoing dispute between Hall High School and a parent with a child who is confined to a wheelchair resulted in another meeting to discuss the school's efforts to comply with federal regulations. Progress has been made. It is anticipated that we will have addressed all of her issues by December 16. The grandparent of a former student has requested answers to an incident at Rockefeller involving her grandson and a food service worker. There was also an incident at Fair Park (all during the 1997-98 school year). Her request (written) was given to the Director of Labor Relations. No response as of today's date. A parent complained about the lack of awards presented to black children in her son's class at Otter Creek Elementary. The principal was contacted and as a result of the conference, the parent was satisfied. 10. A Mabelvale Elementary School parent complained about the a appropriateness of halloween decorations in the schools. Some have frightened her child. The principal was contacted and the decorations in question were removed. The parent then complained about her perceived lack of concerns on the part of the school when her child was held out of school for ten consecutive days. It was the mother's decision not to send her child to school. She declined an offer to meet with the principal and the ombudsman for resolution. 11. The principal at Dunbar was visited to discuss the ombudsman's role and to answer questions. 12. The principal at Mabelvale Middle was visited to discuss a complaint about an assistant principal's alleged mistreatment of a student. The complaint had no substance. 13. A student was interviewed in response to his mother's complaint that his trial team supervising teacher made threatening remarks about whether he should attend band practice or team practice.James Washington Monthly Report - November 1999 Page 4 14. The lead counsel for the Joshua Intervenors was consulted about several calls. The ombudsman spoke with a parent about an issue at Romine. A meeting was scheduled with the principal. The principal was visited to discuss the complaint. The parent failed to attend the meeting. 15. The ombudsman had a session with the "Badgett Bunch" to discuss strategies to improve their reading skills. Activities were scheduled. 16. 17. 18. A parent phoned with questions about the magnet school assignment process. The ombudsman met with a representative from the Office of Civil Rights to discuss the job and activities. A parent contacted the ombudsman to complain about the lack of written guidelines that govern middle school athletics. He threatened to seek an injunction because his 6^ grade son was not permitted to participate in varsity athletics. He was told written guidelines exist. The athletic , director was contacted to respond to his specific concerns. 19. The aunt of a Henderson student phoned to express concerns about the principal's decision to change her class from regular to Pre-AP after a personal dispute with the teacher. The student was not able to achieve. The ombudsman intervened and the issues were resolved. She returned to . the regular class. 20. The "Badgett Bunch" was visited to discuss behavior issues at the school. 21. A parent phoned to complaint that due process was not followed when her child was suspended. The ombudsman reviewed the case and found no substance to the complaint.James Washington Monthly Report - November 1999 Page 5 22. The ombudsman contacted the Juvenile Court on behalf of a Southwest student with psychological and physical handicaps after he was charged by the school's Resource Officer. He was able to negotiate for mediation in lieu of a charge. The mediation was successful. No court charges were filed. 23. The principal at Bale was contacted about procedures ensuring parental notification when students are interviewed in her absence. 24. There was an lEP team meeting at Southwest for a student. The ombudsman served as an advocate for the fairness of the process. 25. There was a complaint from the guardian of a Western Hills student alleging that the teacher did not properly notify her about her child's decline in achievement at a meeting two weeks prior to interim reports. She also alleged that the teacher displayed inappropriate behavior in the classroom, ' and is guilty of making comments to her child that enforced her feelings about the teacher not liking her. The investigation confirmed the lack of notification. Other recommendations were made to resolve the issues. The school accepted the recommendations and they were implemented. Several meetings were required to resolve the issues. 26. The parent of a child confined to a wheelchair at Hall met with the Director of Plant Services for the purpose of resolving the parent's concerns. Resolution was achieved. 27. The ombudsman answered questions of concern at the NAACP meeting on November 13. Care was taken to ensure that only public known information was given. Confidentiality was maintained. 28. A parent phoned for information about transfer options.James Washington Monthly Report - November 1999 Page 6 29. The parents of a Dodd elementary student phoned to complain about the poor relationship between the home and their child's resource teacher. They also believe that the school and a staff member of the Division of Exceptional Children failed to act in their best interest. Several meetings were held and as a result, an acceptable recommendation was implemented. 30. A patron phoned for information about referral options to several social agencies for help with a foster child in our district. 31. The grandparents of a Western Hills student called to complain about letters being given to the parents of students asking for their written support to the ombudsman. As a result, their child has become the victim of harassment and threats of violence. An acceptable recommendation was implemented after the investigation. 3'2. The ombudsman volunteered to read at Terry Elementary School. Two books were read - wanted to start on No. 3. Ran out of time. 33. The ombudsman interviewed staff members with allegations of mistreatment of CBI students. The principal was present and contacted proper administrators and agencies. The teacher and staff members were interviewed by the principal and she outlined appropriate behavior. She reported that she will monitor the situation. 34. The ombudsman visited Hall to discuss the parking areas for busses with students confined to wheelchairs in response to a complaint about the inaccessibility. Parking for the handicapped was also reported to be inadequate. The complaints were found to be substantiated. The principal in cooperation with the Director of Plant Services initiated the proper correctives.James Washington Monthly Report - November 1999 Page 7 35. 36. 37. 38. 39. 40. 41. 42. 43. 44. The ombudsman met with the principal to follow-up on the allegation of mistreatment of CBI students at Forest Heights. The ombudsman attempted to attend the Senate Interim Committee on Education. District responsibilities took priority - late for meeting. The ombudsman participated in the court-ordered mediation between the resource officer at Southwest and a student with multiple handicaps. There was an incident at the end of the session that motivated the ombudsman to make a change in placement recommendation for the student. The recommendation was approved. The ombudsman met with the grandparents of the Western Hills child to discuss the final report of his investigation. The ombudsman made follow-up visits to Southwest and Dodd. A guardian contacted the ombudsman for an answer to her request for information about her grandson. A parent phoned for information about transfer options. The ombudsman attended an intervention activity for black male students at McClellan. The ombudsman met with Western Hills grandparents to implement transfer process as a result of problems at school, note investigation There were complaints received about a McClellan teacher's use of a racial slur. Complainants were interviewed. The complaints were substantiated. Recommendations were given to the principal. 45. The school security officer at McClellan was consulted about gang note delivered to a student that may cause unrest among students. 46. A parent phoned to follow up on her complaint about due process at Otter Creek with respect to her daughter's suspension.James Washington Month Report - November 1999 Page 8 47. The aunt of a Henderson student filed a complaint about a personal conflict between the child's teacher, the parent, and herself. It was noted and communicated that the situation had been addressed. 48. 49. 50. 51. A staff member phoned regarding an expulsion recommendation for student at Metropolitan for assistance. Due process was followed. a There was a teem meeting for a Southwest student for a change in placement. The change was approved. There was a meeting to finalize the transfer process for a Western Hills student. Parents were accompanied to transfer school to assist in the enrollment. The principal at Bale requested assistance with a parent who had failed to cooperate in an effort to have her child assessed for resource assistance. The parent agreed to proceed. 52. A parent phoned for transfer assistance for his son from Mitchell. He alleges that the school has not responded to his request for help in stopping boys from fighting his son. The principal was contacted and supported the transfer request. The request was granted as a result of the ombudsman's support. 53. A copy of an investigation request was received from the Joshua's lead counsel. It was reported to the ombudsman by an associate superintendent that the incident had been reported to the proper authorities. 54. A complaint was given to the ombudsman by a guardian who wanted the bus stop changed to the front of her home. The process was explained. The parent accepted the information. 55. Laidlaw was contacted about a complaint stating that a bus is late more often than not.Little Rock School District 810 West Markham Little Rock, AR 72201 Phone: (501) 324-2014 Fax: (501) 324-2032 JAMES L WASHINGTON OMBUDSMAN <Otpig^ Introduction Ombudsman's Monthly Report December 1999 RECEIVED a JAi4 212080 The Essential Characteristics of the Ombudsman OfflCECF OESKREGATiQN MONITORING The original 1969 American Bar Association resolution contained characteristics there were deemed essential for the ombudsman. 12 These characteristics have been distilled here and applied. The core qualities are independence, impartiality and neutrality, and confidentiality. The characteristics are: Functional autonomous Operationally independent from administrative branch Legally established Investigative specialist Administrative expert Non-partisan Client centered, not anti-administration Accessible and visible High status Serves everyone Summary of Complaints and Activities: 1. The ombudsman received an anonymous complaint about the alternative room teacher at Brady. According to the complainant, some staff report that he is guilty of mistreating the children. The results of the subsequent investigation revealed that there was no substance to the complaint. 2. A parent contacted the ombudsman to complain about his son's grade depending on the class fundraiser. The principal was contacted. There was no evidence to support the allegation.Ombudsman Monthly Report December 1999 Page 2 3. The ombudsman was contacted on behalf of the parent of a student at Mann who had been charged with possession of a weapon on school property. He wanted to ensure that the process was followed. The administration was contacted and the case was reviewed. Due process was followed. 4. The guardian of a foster child contacted the ombudsman for payment assistance. DHS was contacted and visited on 3 occasions. The foster parent received her payment. 5. The aunt of a student at Rightsell phoned to complaint about an alleged comment made by the principal. The aunt was offended by the racial overtone of the comment. The principal was contacted and she explained that the comment was not spoken as explained by the aunt. The aunt refused to meet with the ombudsman and principal to mediate the dispute. 6s There was an EMT meeting at Badgett for a student experiencing behavior problems. The parent asked the ombudsman to serve as an advocate. 7. The ombudsman was contacted to assist the parents of a Dunbar student who had been recommended for long-term suspension for use of profanity directed at staff. The disciplinary recommendation was modified because of a mistake in the due process. 8. The parent of a Southwest student contacted the ombudsman to complain about the alleged mistreatment of the student during the process when her child was recommended for a long-term suspension. The school was contacted and it was confirmed that she was not mistreated. The ombudsman explained the process. The school modified the suspension and the child returned. 9. The ombudsman accompanied the student from Hall and his parent to the interview for a placement at the ACC. Questions were answered and circumstances were explained. He was admitted to the program. 10. The ombudsman attended a meeting at Mitchell to offer his services during their efforts to keep the school open. A brief presentation was made. 11. There was a follow-up meeting with the former Hall student to monitor his progress.Ombudsman Monthly Report December 1999 Page 3 12. A parent phoned to complain about cruel and unusual punishment at the Step-One Alternative School. The principal was contacted and steps were taken to ensure that there would not be a repeat of the incident. 13. The principal at Romine was visited to follow-up with a complaint from the previous month. Things are in order. 14. The employer of two students involved in a car accident was contacted and the situation was explained. Rather than terminate the students they were placed back on the payroll. 15. The ombudsman was inaccurate in a letter mailed to a parent explaining the outcome of a recent inquiry. Accurate information was forwarded to the parent after a conference with the principal. 16. There was a meeting at Dodd to review the findings of a recent inquiry. Present were the teacher and principal. 17. The ombudsman provided information about school ID pictures to a parent in heed for her child to get a job. 18. The parent of a Forest Heights student complained about unfair treatment. The parent reported that her child was punished for his role in a fight but nothing happened to the other students. The allegation was false. A behavior manifestation meeting has been scheduled for her child. 19. The principal at McDermott met with the ombudsman to discuss mentoring five of her male students who were having behavior problems at school. There are no males in their lives and she believes the ombudsman can fill a void that could result in an improvement. 20. The ombudsman met with parents at Badgett and then with the principal in an attempt to have them come together and discuss their issues. 21. An administrator at Hall asked the ombudsman to provide assistance for a student and parent who would like to attend the ACC. The director was contacted to schedule a meeting after the holidays.Ombudsman Monthly Report December 1999 Page 3 22. The counselor at Badgett was contacted to discuss the progress of the "Badgett Bunch." 23. The ombudsman met with the parent at Hall for an on-site visit to verify accessibility for her child in a wheelchair. 24. The principal at Badgett was met to discuss the issues and a complaint from the parents of one of her students. 25. The ombudsman investigated a complaint that alleged that the counselor at Badgett choked a student. 26. The "Badgett Bunch" met with the ombudsman to follow-up on reading strategies and behavior goals.JOHN W. WALKER RALPH WASHINGTON XLARK BURNETTE AUSTIN PORTER. JR. John W. Walker, P.A. Attorney At Law 1723 Broadway Little Rock, Arkansas 72206 Telephone (501) 374-3758 FAX (501) 374-4187 Deceived FEB 2 2 2000 OfflCECi- DBffiRE6AWHOSgJS Via Facsimile - 324-2281 February 18, 2000 Junious Babbs Associate Superintendent for Administrative Services Little Rock School District 810 West Markham Little Rock, AR 72201 Dear Mr. Babbs: J I have spoken with ?vlr. Billy Bowles of the Pulaski County Special School District and he has informed me that you all will be meeting sometime early next week to discuss whether Mr. James Washington may enter the Pulaski County School District to address complaints by m to m students from Little Rock. I also gleam from your letter to Mr. Walker dated February 17, 2000 that at this meeting you will be discussing the procedure for Mr. James Washington, the Little Rock ombudsman, to enter a PCCSD school. Mr. Bowles assured me that as it now stands, Mr. Washington can come to any Pulaski County school as a parent advocate if the parent so chooses him to do so. He further indicated, however, that Nir. Washington can not come into the Pulaski County as a Little Rock School District representative or ombudsman. I do not understand the latter statement by Mr. Bowles given the previous statement. As I recall both Districts plans, there is nothing in either plan regarding this, nor do I believe that allowing Mr. Washington to investigate complaints by Little Rock parents of mistreat in the County is contrary to each Districts commitment to cooperation and collaboration with one another. I look forward to hearing from you regarding the results of your meeting. Sincerely, /O (^y C. Springer On Behalf of Joshua Intervenors JCS/ cc: Mr. Billy Bowles Ms. Ann Brown Mr. James WashingtonLITTLE ROCK SCHOOL DISTRICT 501 SHERMAN STREET LITTLE ROCK, AR 72202 OFFICE OF ADMINISTRATIVE SERVICES Junious C. Babbs, Associate Superintendent Phone: (501)324-2272 E-Mail: icbabbs@.stuasn.lrsd.kl2.ar.us February 28, 2000 RECEIVED MAR 2 2000 Mrs. Joy Springer 1723 Broadway Little Rock, AR 72206 OffICEOF iWBEGATlQN MONITORING Dear Ms. Springer: In an attempt to follow up on prior communication, Mr. Billy Bowles, PCSSD Associate Superintendent of Desegregation, and I met this afternoon to review procedures on investigation of complaints and/or alleged raced based mistreatment. Recognizing the role of Mr. Janies Washington, LRSD Ombudsman, it was agreed on that as students transfer between districts, appropriate policy is then enacted within the receiving district. While attempting to work cooperatively through issues that develop, I was assured of commitment toward prompt and fair resolution of complaints and/or instances of race based mistreatment. PCSSD policy was acknowledged that included resolution through appropriate staff, Mr. Bowles and/or respective PCSSD officials. Taking into account good faith, collaboration and cooperation with one another, we all share concerns of student mistreatment and will continuously work to remedy such instances that will help to assure fair treatment for ALL students. Sincerely, Jimious C. Babbs cc: Billy Bowles Ann Brown James Washington LITTLE ROCK SCHOOL DISTRICT 810 West Markham UttleRock, AR 72201 Phone: (501)324-2014 Fax: (501) 324-2260 a JAMES L. WASHINGTON OMBUDSMAN I. Initial Callers Ombudsman Monthly Report Summaries August 1999 - June 2000 received SEP 6 2000 OfHCEOf oesesimojiiomG African/American Male 17 Female 153 White Male I 4 Other Male 1 Anonymous Female 4 Female 30 Male 0 Female 0 Out of District 10 Percentage of Callers by Race/Gender 80% 7 70% 60% 50% 40% 30% 20% 10% 0% 8% 70% 2% 0/Vrican/Mierican Male African/American Female White Male White Female Other Male 14% E1 Other Female Anonymous Male 0% 0% 0% 2% 5% Anonymous Female Out-of-District 1 Ombudsman Monthly Report Summaries August 1999 - June 2000 Page 2 IL Information/Assistance Academics Agency Referrals Athletics Attendance Co-curricular Desegregation Case Discipline Extracurricular Guardianship Juvenile Court Magnet Program PCSSD Runaway Child Safety School Assignment/ Transfer Special Education Transportation 8 5 1 1 1 1 17 0 2 2 1 2 1 5 41 12 10 45 40 B Academics a Agency Referrals 35 30 5i5>J \ 4 Tjl- 'V'''" "' '................ . Athletics AtterxJance' 25 20 15 10 5 0 a Co-curricLdar M- B Desegregation Case w .X V-'X'sfcJ. -:,
J a Discipline j<HsS^Sw?WS i' SSj SB5 ' J' Bctracurricular sa a Guardianship a Juvenile Court W1 . ______
__i ,J 5*^ feij^A'eV^ Magnet R-ogram PCSSD a Runaway Child Safety School Assignment/Transfer B Specal Education 1 a TransportationOmbudsman Monthly Report Summaries August 1999 - June 2000 Page 3 III. Complaints Substantiated Unsubstantiated 30 T 25 20 15 10 5 0 Academics Agency Referrals Athletics Co-curricular Discipline Extracurricular Guardianship Race Religion Safety School Assignment/ Transfer School Climate School Rules Special Education Staff Conduct Transportation Totals Elaine, AR -2 Hot Springs, AR - 2 PCSSD z 43^ z ja -6 1 0 2 1 5 1 0 2 1 0 4 0 0 0 17 0 0 0 0 1 1 1 5 9 13 1 43 3 1 6 4 24 0 66 j a Substantiated
a Unsubstantiated 4 z Z X s X* z <3^ 5P' o'- O' 0 Z z .8^Ombudsman Monthly Report Summaries August 1999 - June 2000 Page 4 IV. Personnel Categories Principal Black Male 8 Black Female 8 White Male 4 White Female 14 Teacher Black Male 9 Black Female 8 White Male 2 White Female 12 StefL(Custodian, Secretary, Security Officer, etc.) Black Male 1 Black Female 2 White Male 0 White Female 0 14 12 10 8 6 4 2 0 *<v iii- L Black Male A 4s Black White Male Female 1 White Female E3 Principal Teacher Other StaffOmbudsman Monthly Report Summaries August 1999 - June 2000 Page 5 VIL Activities Agency Referrals Biracial Committee Circuit Court City Hall Conventions (National Ombudsman) Dropout Prevention Dr. Terrence Roberts Faculty Meetings Future 500 Scholarship Program Hearings Home Visits Intervention Activities Job Corps Advisory Board Joshua Intervenors Juvenile Court LULAC Mediation Meeting with Mitchell Parents Meetings with Principals Meetings/School Tours - Dir. Racial & Cultural Diversity Commission Municipal Court NAACP ODM Office of Civil Rights (Visit) Parent Conferences PCSSD PTA Meetings 1 3 2 3 1 4 1 1 1 5 6 11 2 16 7 3 7 1 83 3 4 4 3 1 243 3 4Ombudsman Monthly Report Summaries August 1999 - June 2000 Page 6 School Conferences (Parents & Staff) Senate Interim Committee Shadowing Experience Special Education Meetings Transported Students to Find Job Watershed Project 11 1 1 13 2 4\ I Ombudsman Monthly Report Summaries August 1999 - June 2000 Page 7 f/ a Agency Referrals Circuit Court a Conventions (National Ombudsman) a Or. Terrence Roberts a Future 500 Scholarship R'ogram Home Visits a Job Corps Advisory Board a Juvenile Court a Mediation Meetings w/R'incipals Municipal Court OOM a Parent Conferences PTA Meetings a Senate Interim Committee a Special Education Meetings a Watershed Project a BIracial Committee City Hall Dropout R-evention Faculty Meetings a Hearings a Internvention Activities a Joshua Intervenors BLULAC Meetings w /Mtchell Parents Meetings/School Tours - Dir. Racial & Cultural Diversity Commission NAACP Office of Civil Rights aPCSSD School Conferences (Parents & Staff) a Shadow Ing Experience Transported Students to Find Jobs5013744187 WALKER LAW FIRM 434 16:38 /r/t JOHN W. WALKER RALPH WASHINGTON MARK BURNETTE SHAWN CHILDS John w. Walker, P.a. Attorney At Law 1723 Broadway Little Rock, Arkansas 72206 Telephone (501) 374-3768 FAX (501) 374-4187 RECEIVE Via Facsimile - 324-2146 October 3, 2000 OCT 3 . 2000 Dr Leslie Carnine Superintendent of Schools Little Rock School District 810 West Markham Little Rock, AR 72201 CffICEOF DESEBMlOfl MONITORINS Re: LRSD Ombudsperson - Section 2.5.3 of Revised Desegregation Plan Dear Dr Carnine: I am writing on behalf of all parents in the District who seek to obtain the services of the Districts ombudsman. This office has received at least two complaints in the last two weeks from parents stating that school district officials have refused to provide the ombudsman information necessary for him to investigate their respective complaints. Your revised plan contemplates that district officials would give full cooperation to the ombudsman to ensure equitable solutions to student and parent complaints. May I suggest that you and/or Mr. Babbs have a conference with Mr. Washington to determine whether he believes that he has had the full cooperation of district administrators in the last several weeks regarding his investigations. May 1 also suggest that he identify specific instances whereby he believes that he did not have the full cooperation of your staff persons. If asked to do so, 1 will be happy to share the instances that I am aware of. By copy of this letter to Mr. Washington, I am requesting that he share a copy of his job description with this office including any other administrative directives, district polices and procedures which guide him in the performance of his duties as ombudsman. Since 1 am charged with monitoring the Districts good faith plan implementation of its revised plan, would please share with this office all documentation which supports the premise that Mr Washington has the full cooperation of your staff when investigating student and parent complaints. Thank you for your cooperation.5013744187 WALKER LAW FIRM 434 P03/03 OCT 03 00 16:39 merely, Springer On Behalf of Joshua JCS/ cc
Mr. James Washington Mr. Junious Babbs Ms. Ann Brown Mr. Gus Taylor 10/06/2000 16:44 501-324-2281 LRSD SRO RASE 01/01/ Little Rock School District OFFICE OF THE SUPERINTENDENT October 5, 2000 Mrs. Joy Springer 1723 Broadway Little Rock, AR 72201 Dear Mrs. Springer: complaintsthadisWaoffi'XlsSto^Melh^Omtud *regarding attempt to assist a parent to view th*, ci does reflect a void resulting ir a parent to view the students Individual Education Plan (lEP). PP-Pnate follow up ,p pa^ep records, improved clarity and understand^^! confidentiality of student enacted tdat wit, help to provide the Ombudsman with necessary , dfto fte s mJ I _I. . t , and in an are In response to requested information under separate cover. your attention however, we enJouradTtS'SfJ^ 70u refer
inquiry. exists and seek continued The compliance philosophy is based performance responsibilities of the r-fully expected to comply. | assure Employees are with the provisions and philosophy of the Revis^erf n co^niitment to compliance sopny or the Revised Desegregation and Education Plan. on internalizing the Revised Plan through the respective organizational divisions Sincerely, Leslie V. Carnine, Superintendent of Schools cc: Junious Sabbs Ann Brown Gus Taylor James Washington 810 West Markhatn Street * Little Rock, Arkansas 72201 (SOI) J24-2012
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